Do you have an open-mic night?

No, we do not currently have an open mic night.

Do you offer seating?

We do offer a limited amount of seating in Mercy Lounge, The Cannery Ballroom and The High Watt, with a variety of tables, booths, and bar seating for your convenience. For most concerts in the Cannery Ballroom, there is no seating of any kind in the main performance area. There is, however, some seating available in an adjacent area.

All seating is strictly on a first-come, first-served basis.

Contact for ADA accommodations.

Do you allow smoking?

In compliance with Tennessee State Law, we can not allow smoking inside the building. We do, however, offer a wonderful outdoor smoking patio that we encourage you to try out for all your smoking needs.

My friend purchased tickets to a show, but will not be there to pick them up. Can I pick them up instead?

We do not handle ticket sales directly; they are handled through Attendee can arrive to the club with a signed note from the original purchaser.

I left my credit card at Mercy Lounge last night. When can I pick it up?

We do not hold credit cards at the Mercy Lounge. For those wishing to start a tab, we will swipe your credit card and immediately return it to you. In the event that you somehow misplaced your card, we will do our best to keep it in a safe location for you.

You can contact us at to inquire about our lost and found items.

All credit card tabs left open at the end of the night are subject to a 20% gratuity.

Where is your lost and found located?

You can contact us at to inquire about our lost and found items.

I’m 17 years old and want to attend an 18+ or 21+ show there. Can I come if I’m accompanied by a parent?

Unfortunately, no. Mercy Lounge and Cannery Ballroom age policies are very strict. Because both venues are bar settings during events with age restrictions, we can not allow minors to attend, regardless of parental accompaniment. We are unable to negotiate on this point.

What is the parking situation like?

There is no charge to park in the lot directly in front of the Mercy Lounge. The adjoining lot is owned by Cummins Station and operated by Republic Parking. Republic’s attendants will direct you to the nearest available spaces in their lots. Republic Parking generally charges a $10 fee to park in any of the lots owned by Cummins Station. The earlier you arrive, the more likely you are to be able to park in the least expensive lots. While we do recommend arriving early, our customers are not permitted to park in our lot before 5:30pm, as there other businesses in Cannery Row with whom we share this lot and whose employees and clients use it during daytime hours.

What is your camera policy?

Our camera policy varies from show to show, depending on the wishes of the performing artist and their management. In the event that you bring a camera to a show that does not allow the use of recording devices, you will be given every opportunity to return your camera to your car to store it.

We ask that you do keep in mind that, for the vast majority of concerts here that feature national and/or regional headlining acts, the camera policy the artist(s) ask us to enforce is NO AUDIO, NO VIDEO, NO PRO – with PRO being defined as anything with a detachable lens.

While as many as 95% of the concerts held at our venues have this policy, do keep in mind that there are other shows here where the camera policy may be either stricter or more lax. (Some artists who perform here have a completely open camera policy.) We are generally informed of the photo policy fifteen to thirty minutes prior to doors opening; so feel free to inquire with a member of our door and/or security staff when you arrive about the specific policy for the event you are attending.

If you are interested in obtaining a photo and/or video pass for a concert here, do not contact us. Those decisions are not made by the venue. Just like the general camera policy, passes and credentials are determined only by the artist(s) and their management.