Is your box office cash only?
Yes, our box office is cash only. You can purchase tickets in advance with a credit card using our website. We have an ATM located inside of our venue if you need to withdraw funds. Our bars accept cash and credit cards.
Where are you located?
We are located at: One Cannery Row Nashville, TN. 37203
How many tickets do you put aside when a show is sold out?
When a show sells out here, that means we have no additional tickets whatsoever. From time to time, some tickets that have been held back will be released to the public. We announce those ticket releases through our Twitter account @mercylounge, so be sure to follow us there.
When I tried to purchase tickets online, it said TICKETS NO LONGER AVAILABLE THROUGH TICKETFLY. Does this mean the show is sold out?
Most of the time, yes. We make every effort to indicate on our website that a show is sold out, if that is the case. In most scenarios, the event listing will be prefaced with “SOLD OUT” or “Off Sale” before the name of the performers and the purchase ticket link will be removed.
Do I have to show ID to get in?
Yes. Unless the event is specifically listed as ”ALL AGES”, you must show a VALID, GOVERNMENT-ISSUED PHOTO ID to enter. There are no exceptions to this policy.
How much are your drinks?
That depends. We offer a full bar in both Mercy and Cannery with an ample selection of beer, wine and spirits. The prices of our beverages generally start at $3 and go up from there.
Where can I buy advance tickets, in person?
Our box office currently only sells tickets once doors have opened for that evening’s shows; however we have two retail outlet box office locations in Nashville where you can purchase tickets to most of the concerts held at Mercy Lounge, Cannery Ballroom and The High Watt.
Those locations are Grimey’s New & Preloved Music (in East Nashville at their new location on Trinity Lane) and The Groove Record Shop (in East Nashville on the corner of Main St. & Calvin)
Can I come pick up my will call tickets anytime on the day of the show?
Tickets are available for pick up after doors open for the show, typically one hour before the listed show time.
How do I get booked at Mercy Lounge?
You can contact our booking agents via email. All pertinent contact info is located on our Contact page. Electronic Press Kits are welcome, but please keep in mind that we receive many, many requests for booking on a daily basis. If your band is appropriate for Mercy Lounge, rest assured that we will get back in touch with you.
How do I get booked for 8 off 8th?
The Mercy Lounge does not book the talent for this night. We have a group of hosts that put together the bills. If you would like to play 8 off 8th, we recommend one simple thing: come to 8th off 8th. Check out some great bands, talk to interesting people, network, have fun, and make some new friends. 8 off 8th is a community-based event, and participation is reserved for those who attend shows and support the local music scene. We maintain a local band database for our hosts to find talent so if you\’re interested in performing at or hosting an 8 off 8th, please email email@example.com
Do you have an open-mic night?
No, we do not currently have an open mic night.
Do you offer seating?
We do offer a limited amount of seating in Mercy Lounge, The Cannery Ballroom and The High Watt, with a variety of tables, booths, and bar seating for your convenience. For most concerts in the Cannery Ballroom, there is no seating of any kind in the main performance area. There is, however, some seating available in an adjacent area.
All seating is strictly on a first-come, first-served basis.
Do you allow smoking?
In compliance with Tennessee State Law, we can not allow smoking inside the building. We do, however, offer a wonderful outdoor smoking patio that we encourage you to try out for all your smoking needs.
My friend purchased tickets to a show, but will not be there to pick them up. Can I pick them up instead?
We do not handle ticket sales directly; they are handled through Ticketfly.com. Attendee can arrive to the club with a signed note from the original purchaser.
I left my credit card at Mercy Lounge last night. When can I pick it up?
We do not hold credit cards at the Mercy Lounge. For those wishing to start a tab, we will swipe your credit card and immediately return it to you. In the event that you somehow misplaced your card, we will do our best to keep it in a safe location for you.
You can contact us at firstname.lastname@example.org to inquire about our lost and found items.
All credit card tabs left open at the end of the night are subject to a 20% gratuity.
Where is your lost and found located?
I’m 17 years old and want to attend an 18+ or 21+ show there. Can I come if I’m accompanied by a parent?
Unfortunately, no. Mercy Lounge and Cannery Ballroom age policies are very strict. Because both venues are bar settings during events with age restrictions, we can not allow minors to attend, regardless of parental accompaniment. We are unable to negotiate on this point.
What is the parking situation like?
There is no charge to park in the lot directly in front of the Mercy Lounge. The adjoining lot is owned by Cummins Station and operated by Republic Parking. Republic’s attendants will direct you to the nearest available spaces in their lots. Republic Parking generally charges a $5 fee to park in any of the lots owned by Cummins Station. The earlier you arrive, the more likely you are to be able to park in the least expensive lots. While we do recommend arriving early, our customers are not permitted to park in our lot before 5:30pm, as there other businesses in Cannery Row with whom we share this lot and whose employees and clients use it during daytime hours.
What is your camera policy?
Our camera policy varies from show to show, depending on the wishes of the performing artist and their management. In the event that you bring a camera to a show that does not allow the use of recording devices, you will be given every opportunity to return your camera to your car to store it.
We ask that you do keep in mind that, for the vast majority of concerts here that feature national and/or regional headlining acts, the camera policy the artist(s) ask us to enforce is NO AUDIO, NO VIDEO, NO PRO – with PRO being defined as anything with a detachable lens.
While as many as 95% of the concerts held at our venues have this policy, do keep in mind that there are other shows here where the camera policy may be either stricter or more lax. (Some artists who perform here have a completely open camera policy.) We are generally informed of the photo policy fifteen to thirty minutes prior to doors opening; so feel free to inquire with a member of our door and/or security staff when you arrive about the specific policy for the event you are attending.
If you are interested in obtaining a photo and/or video pass for a concert here, do not contact us. Those decisions are not made by the venue. Just like the general camera policy, passes and credentials are determined only by the artist(s) and their management.