COVID-19 Policy FAQs

  • What is the current COVID-19 policy for Mercy Lounge, Cannery Ballroom, and The High Watt?
    • Effective August 13th 2021, all shows at Mercy Lounge, Cannery Ballroom, and The High Watt will require either proof of a full course of COVID-19 vaccination or proof a negative COVID-19 test administered in the prior 72 hours. Patrons must have a completed COVID-19 vaccination card, those that have only received one of a two-shot vaccination (Pfizer or Moderna) will be required to provide a negative COVID-19 test result from 72 hours or less prior to the show.
  • What forms of proof are accepted at Mercy Lounge, Cannery Ballroom, and The High Watt?
    • Proof of vaccination may include a physical card or a photo of a complete vaccination card that matches the patron’s valid ID. Proof of a negative test may be a printed or digital test result timestamped 72 hours or less prior to the show that matches the patron’s valid ID.
  • What if you are not vaccinated?
    • Children under 12, who cannot be vaccinated, can show a negative test administered 72 hour or less prior to the show for any all-ages shows. People with a medical conditional or closely held religious belief that prevents vaccination can attend with proof a recent negative COVID-19 test from 72 hours or less prior to the show that is both timestamped and matches the patron’s valid ID.
      If you are not vaccinated, we encourage you to wear a mask even if you’ve received a negative COVID-19 test in the last 72 hours.
  • Where does this policy apply?
    • This policy pertains to all shows at Mercy Lounge, Cannery Ballroom, and The High Watt.
  • What do I do if I lost my vaccination card?
    • You can request a copy of your Tennessee vaccination record HERE. You can also receive a copy of your vaccination records by visiting your County Public Health Department.
  • What if I am unable to provide a vaccination card or negative COVID-19 test result?
    • If you are unable to present either a completed vaccination card or negative COVID-19 test administered in the last 72 hours with a timestamp and matching name to ID you will not be admitted into the show. There will be no exceptions to this policy. A 7-day grace period was given to customers who purchased a ticket before the policy was announced and wished to request a refund. No additional refund requests related to this policy will be approved.