COVID-19 Policy FAQs

  • What is the current COVID-19 policy for Mercy Lounge, Cannery Ballroom, and The High Watt?
    • Effective March 28th, 2021,¬†Mercy Lounge, Cannery Ballroom, and the High Watt will not require proof of completed COVID-19 vaccine or a negative COVID-19 test UNLESS required by the artist(s). Shows with artist requirements related to COVID-19 will be indicated on the Mercy Lounge website, Eventbrite ticket page, and Facebook event page.¬†
    • Those shows that do have COVID-19 policy in place will require either proof of a full course of COVID-19 vaccination or proof a negative COVID-19 test administered in the prior 72 hours. Patrons must have a completed COVID-19 vaccination card, those that have only received one of a two-shot vaccination (Pfizer or Moderna) will be required to provide a negative COVID-19 test result from 72 hours or less prior to the show.
    • Some shows require a negative test result administered within 48 hours of the show instead of 72 hours; these shows will be noted as such on our website and event pages.
  • What forms of proof are accepted at Mercy Lounge, Cannery Ballroom, and The High Watt?
    • Proof of vaccination may include a physical card or a photo of a complete vaccination card that matches the patron’s valid ID. Proof of a negative test may be a printed or digital test result timestamped 72 hours or less (or 48 hours or less for certain shows) prior to the show that matches the patron’s valid ID.
  • What if you are not vaccinated?
    • Children under 12, who cannot be vaccinated, can show a negative test administered 72 hours or less (or 48 hours or less for certain shows) prior to the show for any all-ages shows.
    • People with a medical condition or closely held religious belief that prevents vaccination can attend with proof a recent negative COVID-19 test from 72 hours or less (or 48 hours or less for certain shows) prior to the show that is both timestamped and matches the patron’s valid ID.
    • Tests must be administered by a licensed physician; at-home test results will only be accepted if the brand offers a website or app to upload your results to.
    • If you are not vaccinated, we encourage you to wear a mask even if you’ve received a negative COVID-19 test in the last 72 hours.
  • Where does this policy apply?
    • This policy pertains to certain shows at Mercy Lounge, Cannery Ballroom, and The High Watt. Please check the individual event pages for more information on off the specific show has or does not have the policy.
  • What do I do if I lost my vaccination card?
    • You can request a copy of your Tennessee vaccination record HERE. You can also receive a copy of your vaccination records by visiting your County Public Health Department.
  • What if I am unable to provide a vaccination card or negative COVID-19 test result?
    • If you are unable to present either a completed vaccination card or negative COVID-19 test administered in the last 72 hours with a timestamp and matching name to ID, you will not be admitted into the show (unless otherwise stated). For those specific shows, there will be no exceptions to this policy. A 7-day grace period was given to customers who purchased a ticket before the policy was announced and wished to request a refund. No additional refund requests related to this policy will be approved.