Frequently Asked Questions

1. Where are you located?

   Click HERE for directions.

2. How many tickets do you guys put aside when a show is "SOLD OUT"?

   ZERO. "SOLD OUT" means exactly that: When a show sells out here, that means we have no additional tickets whatsoever and will not be releasing any.

3. Do I have to show ID to get in?

   Yes, you must show a VALID, GOVERNMENT-ISSUED PHOTO ID to enter.

4. How much are your drinks?

   That depends. We offer a full bar in both Mercy and Cannery with an ample selection of beer, wine and spirits. The prices of our beverages generally start at $3 and go up from there.

5. Do you serve food?

   We serve a small selection of bar food, but the Mercy Lounge is not a restaurant.

6. Can I buy tickets at the venue before the show?

   No. We do not have a box office on the premises. You can purchase tickets through our website, mercylounge.com. Tickets for many of ours shows are usually available at Grimey's and The Groove, as well.

7. Can I come pick up my will call tickets anytime on the day of the show?

   Tickets are available for pick up after doors open for the show, typically one hour before the listed show time.

8. How do I get booked at Mercy Lounge?

   You can contact our booking agents via email. All pertinent contact info is located on our Contact page. Electronic Press Kits are welcome, but please keep in mind that we receive many, many requests for booking on a daily basis. If your band is appropriate for Mercy Lounge, rest assured that we will get back in touch with you.

9. How do I get booked for 8 off 8th?

   The Mercy Lounge does not book the talent for this night. We have a group of hosts that put together the bills. If you would like to play 8 off 8th, please go to the 8 off 8th FACEBOOK group.

10. Do you have an open-mic night?

    No, we do not currently have an open mic night. We recommend getting in contact with 8 off 8th to find an appropriate bill to show off your talent (see above).

11. Do you offer seating?

    We do offer a limited amount of seating throughout both Mercy Lounge and Cannery Ballroom, with a variety of tables, booths, and bar seating for your convenience. For most concerts in the Cannery Ballroom, there is no seating of any kind in the main performance area. There is, however, some seating available in an adjacent area.

    
    

    All seating is strictly on a first-come, first-served basis.

12. Do you allow smoking?

    In compliance with Tennessee State Law, we can not allow smoking inside the building. We do, however, offer a wonderful outdoor smoking patio that we encourage you to try out for all your smoking needs.

13. My friend purchased tickets to a show, but will not be there to pick them up. Can I pick them up instead?

    We do not handle ticket sales directly; they are handled through Ticketweb.com.  The person who purchased the tickets will need to log into their Ticketweb account and click on "Change Pick-Up Name".  They can then enter in the information of the person who will be picking up the tickets. NOTE: ONLY THE PERSON WHO PURCHASED THE TICKETS CAN DO THIS.

14. We're travelling from out of town for a show. Can you recommend a nearby hotel?

    The Hotel Indigo is centrally located in the downtown business district, Printers Alley and 2nd Avenue- at the corner of 3rd Avenue and Union Street-close to all major attractions and entertainment venues. It is our preferred hotel.

    
    

    Use the link below to make reservations at a special rate only available to Mercy Lounge guests.

    
    

    Make Reservations at Hotel Indigo

15. I left my credit card at Mercy Lounge last night. When can I pick it up?

    Credit cards left at either Cannery Ballroom or Mercy Lounge will be held behind the bar at the Mercy Lounge (upstairs), and available during normal show hours. While our hours vary based on our show schedule on any given week, our doors are typically open from 8 pm to 1 am every Monday thru Saturday.

    
    

     

16. Where is your lost and found located?

    See above.

17. I'm 17 years old and want to attend a show there. Can I come if I'm accompanied by a parent?

    Unfortunately, Mercy Lounge and Cannery Ballroom are strictly 18+. Because both venues are bar settings, we can not allow minors to attend, regardless of parent accompaniment. We are unable to negotiate on this point.

18. What is the parking situation like?

    We have parking attendants who will direct you to the nearest available spaces in our lots. Parking prices rang from $3 and up. The earlier you arrive, the more likely you are to be able to park in the least expensive lots.

19. Have any shows at Mercy Lounge or Cannery Ballroom been cancelled because of the recent flood?

    All shows scheduled for Mercy Lounge and Cannery Ballroom are set to take place as originally announced. Luckily, our facilities were not touched by the recent storms, and all routes to and from Cannery Row are clear of water and debris. Come down and see us!

20. When I tried to purchase tickets online, it said TICKETS NO LONGER AVAILABLE THROUGH TICKETWEB. Does this mean the show is sold out?

    Not necessarily. We make every effort to indicate on our website that a show is sold out, if that is the case. In most scenarios, the event listing will be prefaced with "SOLD OUT" before the name of the performers and the purchase ticket link will be removed.

    
    

    "No tickets available through Ticketweb" on the day of the show means just that: tickets are no longer available online for pre-order; they are now only available at the door.